Refund & Return Policy

1. Supplier-Based Fulfillment & RMA Process

Ballerina Hair Extensions partners directly with master hair processing facilities and certified luxury hair suppliers to ship factory-fresh, pristine hair wefts and clip-ins directly to our customers.

Because items originate from specialized warehouse facilities, all returns must receive an official Return Merchandise Authorization (RMA) number and the designated supplier return warehouse address prior to shipment. Do NOT ship any packages to our corporate office or origin address without contacting our concierge first; packages returned without an active RMA cannot be accepted or processed.

2. Sanitary Hygiene Security Seal (Strictly Enforced)

In compliance with United States Federal Health regulations, the FDA, and international hygiene laws regarding personal use beauty and hair care goods:

• Every Ballerina Hair bundle arrives with an intact Golden Security Seal & Tamper-Evident Band.
• You are invited to inspect the color, tone, length, and texture by looking at the hair while the security seal remains sealed around the bundle.
• Once the security seal or bundle tie is broken, opened, untied, or tampered with, the product is immediately non-returnable and non-refundable.
• Hair that has been installed, washed, brushed, toned, bleached, styled with hot tools, or cut is deemed used and cannot be returned under any circumstances.

3. Eligibility Window & Condition

To qualify for a refund or store credit exchange:

• You must initiate the request within 30 calendar days of receiving your delivery (as verified by courier tracking).
• The hair must be in its original, brand-new condition, enclosed in its original luxury packaging with all labels, hair nets, cards, and security bands intact.
• Proof of purchase (order confirmation number and purchasing email) must accompany the request.

4. How to Request an RMA & Return

1. Contact Concierge: Email hello@ballerinahair.com with your Order ID, clear photos of the unopened product showing the intact security seal, and your reason for return or shade exchange.
2. Receive RMA & Warehouse Address: Our team will verify eligibility with our supplier warehouse and supply the designated return RMA label and routing address.
3. Ship via Trackable Courier: Ship the parcel using a trackable shipping service (USPS, FedEx, DHL, or UPS). We strongly suggest purchasing insurance, as neither Ballerina Hair nor our suppliers are liable for lost return transit.
4. Inspection & Refund: Upon physical arrival at the supplier inspection facility, our quality control technicians inspect the seals. Approved refunds are credited back to your original payment method (Stripe) within 3–7 business days.

5. Restocking & Shipping Fees

Because luxury hair bundles require professional sanitization inspection and supplier restocking protocols:

• Return Shipping: The customer is responsible for covering return shipping postage unless the return is due to a documented fulfillment error or manufacturer defect on our part.
• Restocking Fee: A standard 10% restocking inspection fee may be deducted from elective returns to cover supplier warehouse processing and restocking. For direct shade exchanges of equal or greater value, this fee is waived.

6. Damaged, Defective, or Incorrect Items

If you believe your order arrived damaged, defective, or you received the incorrect shade/length due to an error at the supplier fulfillment hub, please contact us within 48 hours of delivery with unboxing photographs. We will immediately expedite a priority replacement at no cost to you.

7. Contact Concierge Support