FAQ

Orders & Shipping

Shipping time? Check our Shipping & Delivery Policy for details.
International shipping? Yes, rates and delivery times depend on the destination.
Track my order? You’ll receive a tracking number via email once shipped.
Delayed or lost order? Check tracking first; contact us if needed. More info here.
Change/cancel order? Contact us ASAP; changes may not be possible after shipping.

Returns

Returns are accepted for unused items in original packaging—see our Return & Refund Policy for details.

Sizing

Choose the perfect length for your desired look:

Medium-Long (16”–18”) – Adds soft, natural length and volume for everyday wear.
Long (20”–22”) – Creates classic length with extra volume, perfect for glam waves and ponytails.
Dramatic (24”–26”) – Ultra-glam length for bold, statement-making styles.

Sales, Promos & Coupons

Stay updated on our latest discounts, promotions, and how to apply coupons.

Do you have a physical store?

Yes! Our flagship store is open and ready to serve you.

📍 Location: 3101 N. Central Ave, Ste 183 #4605, Phoenix, AZ 85012, USA

How long do This Hair Extensions last?

The lifespan of our sew-in wefts depends on factors like maintenance, hair quality, and installation technique. Generally, they last 4 to 8 weeks, but with high-quality Remy human hair, they can last up to 12 weeks or more with proper care!

How do I keep my Hair Extensions smooth and healthy?

To maintain soft, healthy extensions for longer:

✔ Use a low heat setting and apply heat protection spray.
✔ Brush gently using the correct brush and technique.
✔ Avoid blow-drying when possible.
✔ Keep extensions away from direct sunlight for extended periods.

Can This Extensions be reused?

Yes! Our extensions are designed for multiple uses, making them an eco-friendly and cost-effective choice. Beaded Row Extensions, for example, use tiny beads for attachment, ensuring a seamless, natural blend with added volume and length.

Can’t find the answer you’re looking for?

Email us at hello@ballerinahair.com or call us at +1 (623) 337-3332.
We usually respond within one business day—hopefully even faster!